TERMS & CONDITIONS
palm court polperro ltd.
TERMS & CONDITIONS
We would like to thank you for choosing to stay at Palm Court Polperro
Upon making a booking to stay at Palm Court you are entering a legal contract,
that is subject to these terms and conditions:-
The prices listed on this website or otherwise are for the rooms only and are to include breakfast.
Prices are subject to change without notice, and we reserve the right to alter your rate should a mistake be identified.
We only accommodate for adults and can only accommodate a maximum of two people per room, Palm Court is strictly
non-smoking. Sorry we do not allow pets. Also due to the elevated location Palm Court is not suitable for wheelchairs.
Making A Booking
A two night minimum room stay applies to Saturdays, unless otherwise agreed.
The minimum booking is for one night.
To secure your booking a deposit of the first nights accommodation per room being booked must be paid by a
credit/debit card. For bookings of five nights or more 50% of the total booking amount must be paid as a deposit.
Please let us know at the time of your booking if yourself or a member of your party has any special requirements.
Please let us know as soon as possible should you need to cancel your booking to enable us to attempt to re-let the room.
Should we be successful in re-letting the room, for the full booking period; we are happy to refund your deposit less a ten
percent admin fee. Should we be unable to re-let the room the deposit will be non refundable and you will still be
liable for the outstanding balance, which be taken from the debit/ credit card used to book the initial booking.
If we are successful in re-letting the room for part of the booking, you will then only be liable for the remaining days that
that we were unable to re let.
If you fail to arrive for your booking without informing us a charge will be levied against your credit/debit card for the
outstanding balance in full.
Should you curtail your booking in advance or curtail your booking during your stay, let us know please as soon as
possible this will enable us to attempt to re-let the room. If we are unable to re-let the room, you will still be liable for the
remaining outstanding balance. If we are successful in re-letting the room for the part of your remaining booking period
you will be liable only for the days that the room has not been successfully re-let
should you require to postpone your booking at Palm Court, we need you to let us know as soon as possible.
This will allow us time to attempt to re-let the room, if we successfully re-let the room for your booked period, we will
happily transfer your deposit to a new booking or refund your deposit minus a ten percent admin fee.
If we are not successful in re-letting the room the deposit will not be refunded, you will also be liable for
the outstanding balance which will be taken from the debit/credit card used at your original booking. If we are successful
in re-letting the room for part of your booking period, you will then only be liable for any remaining days left that
the room is not re-let
Third Party Bookings
If the person who made the booking differs from the person taking up the occupation, the person who made the booking
may be held responsible for curtailment, cancelation, or non arrival fees as well as damage or loss also appropriate
charges will be taken from the credit/debit card used for the initial booking.
Holiday Cancelation Insurance
We recommend you take out the appropriate cancelation insurance to cover your costs caused by having cancelled,
curtailed or postponed.
None Availability Of Accommodation
Should there be reasons beyond our control and the room was unavailable we would cancel your booking, however we
would attempt to offer alternative accommodation, if this was unacceptable or not possible we would then refund all
monies paid by yourself for the booking. Our liability will not extend beyond this refund.
Check-in times are between 4pm to 7pm the day of arrival unless otherwise arranged.
If you will be arriving later than 7pm please contact us as soon as possible to let us know.
Earlier check-in times before 4pm is not acceptable as we require time for the room to be prepared for your stay.
We request you vacate your room by 10.00 am, this allows us time to prepare the room for the following guests.
Your booking balance amount is payable on departure by credit/debit card or cash. Should you require an invoice please
ask and it will be forwarded to you.
During your stay at Palm Court
The eating of fast food or take-away meals in any of our bedrooms , public rooms or gardens is strictly prohibited.
Should you be found to have been consuming such food on the premises, we will levy a charge equivalent to one nights
accommodation and ask you to leave the property.
We hope all our guests will have a relaxing and enjoyable stay, and we kindly request that guests respect our other guests
relaxation and enjoyment. Housekeeping is carried out between 11am and 2pm each day, we require access to your room
during these three hours other than if you are booked for various spa treatments.
Guests visitors are not permitted to your room without our prior agreement.
Damages & breakages
Please respect and take care of our property/ accommodation. We have worked hard to make the rooms as beautiful as we
can for your stay with us. You are responsible and liable for any breakages and damage caused by accident or otherwise.
Please report these as soon as they occur. If any damage is caused you are responsible up to the full cost. The cost of
the damage and or repair will be taken from your credit/ debit card used to secure your booking with us.
The above is also applied to anything that goes missing from the room.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions,
unless proven to be caused by a negligent act by ourselves.
Thank you for your cooperation
Palm Court Polperro